Welcome to our Contact Hôtel establishment!
Stay with peace of mind in our family-run hotel: comfort, serenity, and your rights are protected by our General Terms and Conditions and our privacy policy in compliance with the GDPR.
Since the COVID-19 health crisis, we have implemented an enhanced hygiene protocol to ensure your safety.
Terms and Conditions of SaleTERMS AND CONDITIONS OF SALE – Legal Obligations
Hotel Gil de France – SAS REMAVI – 34300 Cap d’Agde
Version effective as of 01.01.2025
By booking a stay with us, you agree to the following terms and conditions:
1. LEGAL INFORMATION
Website: https://www.gildefrance.fr
Corporate Name: SAS REMAVI
Registered Office: Hôtel Gil de France – 10 avenue des Alizés – 34300 Agde (France)
Phone: +33 (0)4 67 26 77 80
Email: contact@gildefrance.fr
RCS: Béziers 353 522 428
Share Capital: €53,357.16
VAT Number: FR 45 35352242800021
Site Purpose: Promotion of the hotel establishment
Publishing Directors: Mr. Gilles Bajard, Mr. Yves Marchand, Mrs. Marie Bajard
Web / Design / Graphics: Juliana & Kobbalt
The website is hosted in France and complies with the applicable personal data protection regulations (GDPR – CNIL). It contains informational content and collects personal data via its forms.
2. PREAMBLE
These General Terms and Conditions of Sale (“Terms”) govern the contractual relationship between any non-professional individual Client and the Hotel Gil de France, operated by SAS REMAVI, regarding booking, stay, and related services.
Confirming a booking constitutes full and complete acceptance of these Terms, which are accessible at any time on the hotel’s website. Any contrary condition issued by the Client will be unenforceable against the hotel.
3. BOOKING3.1 Booking Methods
Bookings can be made:
- By phone: +33 (0)4 67 26 77 80
- By email: contact@gildefrance.fr
- Online at www.gildefrance.fr
A confirmation email is sent to the Client with the essential booking details (room type, duration, rate, selected services, applicable conditions).
Booking & Payment: Depending on the selected rate, prepayment may be required. "Non-refundable" offers cannot be modified, canceled, or refunded. A credit card may be requested as a guarantee, with payment due upon arrival.
3.2 Contract Formation
The contract is deemed concluded once a booking number has been assigned to the Client by the Provider and communicated via any means (phone, email, letter, etc.).
4. PRICES AND PAYMENT TERMS
Prices are indicated including VAT, in euros, excluding tourist tax (€2.30/day/adult).
Several rate options are available:
- Non-refundable / Non-modifiable (100% prepayment upon booking)
- Flexible (pay at the hotel, free cancellation up to 48h before arrival)
Payment may be requested online or at the hotel. Extras (bar, sauna, massages, etc.) must be paid separately.
The hotel may request a security deposit or a credit card imprint upon arrival.
- For flexible rates: No prepayment is required at the time of booking. A credit card number is required to validate the reservation, but it will not be charged. Payment is made directly at the hotel upon arrival.
- For non-prepaid rates: The hotel may request a security deposit or authorization to debit the card to cover on-site expenses.
- Extras: Any extras not included in the rate must be paid at the end of the stay. Otherwise, the Client expressly authorizes the Provider to charge the credit card provided as a guarantee.
5. CANCELLATION POLICY
Type of Booking | Cancellation Deadline | Fees Applied
---------------------|------------------------|---------------------------
Non-refundable | Not cancellable | 100% of total stay charged
Flexible | Up to 48h before stay | Free cancellation
Flexible | Less than 48h | First night charged
No-show | - | 100% of total stay charged
In case of unavailability due to force majeure, the hotel will rebook the Client in an equivalent establishment at no extra charge.
COVID INSURANCE
For all non-refundable bookings, our Safebooking insurance can be subscribed to cover personal consequences related to the epidemic. Book with peace of mind by subscribing during your reservation at www.gildefrance.fr.
6. ARRIVAL, DEPARTURE & HOUSE RULES
Check-in: from 3:00 p.m.
Check-out: before 12:00 p.m. (unless otherwise agreed)
Reception open from 7:00 a.m. to 11:00 p.m., and 24/7 from June 15 to September 15
The hotel is under video surveillance. Any inappropriate, noisy or disrespectful behavior may result in immediate exclusion without refund.
Any damage will be charged. Smoking is strictly prohibited and may result in a penalty (up to the price of a night).
7. RESPONSIBILITIES
7.1 Client Responsibility:
- Information accuracy at booking
- Use of services (Wi-Fi, room, etc.)
- Any damage or inappropriate behavior
7.2 Hotel Responsibility:
- Proper performance of services (except in cases of force majeure)
- Security of collected personal data
No liability for:
- Internet malfunctions
- Minor differences in photos or descriptions
- Acts of third parties or unforeseen events
8. CONTACT HÔTELS LOYALTY CARD – Cash & Smile Program
We offer our guests the free "Cash & Smile" loyalty program managed by Contact Hôtels. Main benefits include:
• Easy sign-up online or at the hotel (via www.contact-hotel.com).
• Two benefit options:
- Immediate discount of 7% to 10% depending on your status (Explorer, Traveler, Collector, Globe-Trotter),
- Cashback of 7% to 10%, credited to your account and usable from €50 accumulated.
• Status levels evolve based on your total annual spend.
• Valid only for bookings made on www.contact-hotel.com or directly at the hotel reception with your loyalty number.
• Cashback validity: 24 to 27 months.
• Cannot be combined with bookings made through partner platforms (Booking, Expedia, etc.).
• Dedicated customer service: +33 (0)3 25 45 98 67 or fidelite@contact-hotel.com
More information at: www.contact-hotel.com
9. PERSONAL DATA (GDPR)
The Client is informed that their data is processed for the following purposes:
- Booking management
- Safety, billing, and communication
- Promotional offers (with consent)
Data is stored in a secure environment. Clients may access, correct, or delete their data at any time.
📧 To exercise your rights: contact@gildefrance.fr
🔗 Do-not-call list (Bloctel): www.bloctel.gouv.fr
10. COOKIES
The website uses cookies to improve the user experience. The Client may refuse cookies via their browser settings.
11. INTELLECTUAL PROPERTY
The website and its contents (texts, images, videos, etc.) are the exclusive property of SAS REMAVI. Any reproduction or use without prior written consent is strictly prohibited.
12. FORCE MAJEURE
If service execution is prevented by an external, unforeseeable, and irresistible event (e.g., pandemic, natural disaster), neither party can be held liable.
13. COMPLAINTS
Any complaint must be addressed by email or post within 15 days after the stay:
Hotel Gil de France – 10 avenue des Alizés – 34300 Agde
Email: contact@gildefrance.fr
14. MEDIATION & DISPUTES
In the event of an unresolved dispute, the Client may contact the Tourism and Travel Mediator free of charge:
MTV Médiation Tourisme Voyage
BP 80 303 – 75823 Paris Cedex 17
📧 info@mtv.travel
🌐 www.mtv.travel
The Client may also use the EU online dispute resolution platform:
👉 https://ec.europa.eu/consumers/odr/
Jurisdiction: French courts or the Client’s place of residence at the time of contract conclusion.
15. PRECONTRACTUAL INFORMATION
The Client acknowledges having received, prior to confirming the reservation, clear and understandable information regarding:
- Essential features of the services
- Price, additional fees, and payment terms
- Execution timeframes
- Applicable law, dispute resolution, and waiver of withdrawal rights (Article L221-28 of the Consumer Code)
16. BOOKINGS VIA PARTNER PLATFORMS
For bookings made via partner platforms (Booking.com, Expedia, Hotels.com, Smartbox, Wonderbox, etc.), the terms and conditions of the respective platforms apply.
Parking is charged at €10 per day. No discount, loyalty benefit, or special hotel offer can be applied.
17. ON-SITE SERVICES
✨ Heated and covered pool – open daily from 10:00 a.m. to 8:00 p.m.
🧖 Private sauna – by reservation (30 minutes)
💆 Wellness massages – by reservation (€40 to €145)
🥐 Breakfast – served 7:00 a.m. to 11:00 a.m. on weekdays; 8:00 a.m. to 11:00 a.m. on weekends
🍽️ Restaurant – open Monday to Friday from 7:30 p.m. to 9:30 p.m. (Menu €24)
✨ Parking: €10/day
Free for bookings made directly on our website www.gildefrance.fr, by phone at +33 (0)4 67 26 77 80, or via www.contact-hotel.com
📞 To book: +33 (0)4 67 26 77 80
See you soon at our hotel! 😊
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